Senior Manager, Supply Chain and Finance, Service Delivery Manager

Location: Berkeley Heights, NJ (07922)
Company: L'Oreal
Industry: IT
Job Type: Full Time
Posted: 17 days ago
Reposted: 3 days ago
PermanentBerkeley Heights, NJ, New JerseyTechFull - Time11-Apr-2024Job Title: Senior Manager, Supply Chain and Finance, Service Delivery ManagerDivision: Corporate ITLocation: New JerseyReports To: Director, Service DeliveryWho We Are:For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty?in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends.They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!What You Will Do:Manage the RUN service and supervise its functioning to ensure user effectiveness, adoption, and Operational excellence for Supply Chain & Finance applications in USWork closely with the support team to ensure timely resolution of tickets and underpinning issues are identified and resolvedMaintain high performance levels for service-related processes, and implement improvement activities wherever necessaryAct as an escalation point and take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviewsEnsure that systems, procedures, and methodologies are in place to support outstanding service deliveryTaking accountability for service delivery performance, meeting customer expectations, and driving future demandProviding accurate and regular reports to the management on performance of the service delivery with relevant KPIsEnsure that standardized methods, processes, and procedures are used for the efficient and prompt handling of all changesAccountable for knowledge transition from enhancements/projects to run teams using a standard Build to Run processPerform proactive problem management to minimize failures Focus on Knowledge Management to ensure proper documentation, availability and sharing of knowledgeEstablish governance process to review SLA's, KPI's, vendor performance and quality of serviceLead a culture of Continual Service Improvement with the vendorsSupervise external vendors that manages support/maintenance including Major IncidentsDemonstrated ability to manage support operations and strong ability to influence othersBuild strong relationships with the BRMs and key stakeholders to identify customer issues and needsCollaborate with application and infrastructure teams on issue resolutionLead and manage external AMS teams Collaborate with cross-functional teams What We Are Looking For:Required Qualifications:Proficiency in leading both physical and virtual teamsInnovator with quick absorption of new technologies; strong understanding of technology solutionsStrong interpersonal skills with ability to work as a member of cross functional teamsExperience in dealing with third-party provided servicesOperational ability in a diverse, large-scale environmentExceptional customer-facing skillsIn-depth knowledge of escalation procedures, incident management, and other disciplines related to service deliveryGood Knowledge of ITIL (Information Technology Infrastructure Library) principlesExpertise in people management and leadershipStrong organizational skillsAbility to manage and prioritize tasks efficientlySolid resource planning and problem-solving skillsExcellent analytical, organization, analysis, and problem - solving skillsExperience working with onsite and offshore AMS providersPreferred Qualifications:Skilled in using Service NowHands on experience in supporting IT applicationsHands-on experience in SAP Supply Chain and/or Finance modulesWhat's In It For You:Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)Employee Resource Groups (Think Tanks and Innovation Squads)Access to Mental Health & Wellness Programs Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace.

If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

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Web Reference : AJF/711691205-405
Posted Date : Fri, 03 May 2024

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